We hate hearing that your plants didn't make the journey. We try to package our plants as tight as we can, but sometimes they still get tossed. Regardless of how the plants were damaged, you can trust our satisfaction guarantee!

If your plants arrived less than perfect, you can rest assured that we will take care of you. We know that 

this is more than just an order, this is your livelihood! 

Take some pictures of the plants as they arrived. If there is any damage to the box itself, take pictures of that as well!

Please unpack the box and let the plants acclimate to your environment. Pot up what you think might be salvageable and give them a few days to bounce back. 

Let us know about the issue. Send us your pictures and total losses and we will make sure you are taken care of. You can start a claims process here! 

Any claim must be reported within 3 days of receiving your plants. Please see our return policy for further details.