Shipping Damages, Missing Items, or Other Issues

Damages are a drag, but we're here to help. Here's what you need to know:

There is a trend in our industry to not cover shipping damages.
We like to buck trends.
We will stand behind our product even when someone else messes it up.
Fill out the form below to get started!.

We need all of these details in order to file our own claim with the shipping company. Don't worry, we won't ask for much more after this!

Your email address

Order Number

Your order number will start with I0 followed by 5 digits. It will be located in the top middle of a printed acknowledgement/invoice.

Number of Trays Received

How many trays total did you receive in your order?

Condition of Box Upon Arrival

Was the outside of the box damaged when it arrived?

Preferred Solution

Replacement orders are not always possible and are decided based on item availability and other factors. The 35 per variety minimum applies to replacement orders, but total order minimums do not.

Description

Please include details of your request including the name of the plants damaged, number of losses, and how best we can resolve this issue for you. A member of our support staff will respond as soon as possible.

Attachments(optional)

Add file or drop files here

Please attach at least one photo of each of the following:

Photo of box upon arrival
Photo of damaged items inside the box
Photo of damaged items up close
Photo of shipping label with tracking number

Need a reshipment or refund?
Follow these steps:

Snap some pictures along the way to document your damages (the box itself, the plants in the box, on the bench, after you pot them, etc).

Unpack the plants and allow them to acclimate to your enviroment.

Often plants are salvageable. If they seem viable, pot them up and see if they bounce back.

Fill out the form on this page or email us at orderinfo@ncfarmsinc.com within 3 days of receiving your order. Attach any pictures you have.